Last updated November 14, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

urban elite LLC
Attn: Returns
4435 E chandler Blvd
suite 200
phoenix, AZ 85048
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     any items sold at a discount price


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     if you receive a defective or incorrect item, we will will provide you with a prepaid return shipping lable. We reserve the right to refuse a return for exchange or store credit on any items that are damaged, worn, or altered in any way. if a returned item cannot be resold because of reasons listed including stains, rips, or strong odor such as perfume or smoke, we will notify you and offer to return the item to you at your expense. if you choose not to have the item returned we will properly dispose of it. Items can only be exchanged for products of equal or lesser value.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(602) 715-2094